If you are a consumer, the Consumer Terms of Service apply to you. If you are a business user, the Business Terms of Service apply to you. If you're purchasing Experiences, the Experiences Terms of Use apply to you. Please review the relevant terms based on your user status.
Last updated: 2025-04-16
Thank you for choosing us. Before starting, please read these Consumer Terms of Service (“Terms”) carefully. The Terms cover, among other things, the scope of your use of and access to (i) Software (as described below), the website (“Website”) and cybersecurity functionalities (“Security Features” as described below) provided by AxureSIM, and (ii) eSIM with data service plans (“Data Plans”) based on eSIM technology and other related services provided by our Technology Partner (as described below) and promoted by AxureSIM (collectively, the “Service” or “Services”).
These Terms are intended for users who utilize the Services for personal (non-commercial) use only. If you are using our Services on behalf of a business, organization, or any other entity, or under a business or corporate plan agreement, the Business Terms of Service shall apply.
Services might be introducing new features or modifying current ones constantly. In addition, we may need to update the Terms by amending them from time to time (i) to comply with the law; (ii) to comply with orders/recommendations of regulatory authorities; (iii) to add additional functionality, services, features, technologies and/or benefits, or to remove the old ones; (iv) to correct errors and bugs; (v) to clarify the Terms; (vi) to prevent abuse or harm; (vii) for any other valid reason (e.g., for security reasons). You understand and agree that it is your obligation to review the Terms from time to time in order to stay informed on current rules and obligations. Notification of any material changes to the Terms that affect your rights or obligations will be provided in advance of such changes by reasonable means (e.g., via email or pop-up in an app). Unless it is stated by us otherwise, each update of the Terms comes into force as of the moment when amended Terms are published. Your continued use of the Services will be deemed acceptance thereof. You can also end your relationship with us at any time after the effective date of the updated Terms by closing your Account and/or not accessing Websites and Services.
THE TERMS MAY CHANGE, SO IT IS IMPORTANT TO REVIEW THE TERMS PERIODICALLY.
You affirm that you are eighteen (18) or more years of age and have all rights and power to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with them.
Please note that the Terms constitute a binding legal agreement between you or those you legally represent (collectively, “you” or “user”) and AxureSIM. You agree and accept to be bound by these Terms by either: (i) creating user account and/or other webpage accounts to use Services (“Account”); (ii) downloading Software or accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by these Terms.
SERVICES ARE OFFERED TO YOU CONDITIONAL ON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ CAREFULLY ALL OF THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY PROVISIONS HEREOF, PLEASE DO NOT ACCESS AND USE OUR WEBSITES, SOFTWARE AND/OR SERVICES.
We shall provide you eSIM with Data Plans and services based on the capabilities of supplied eSIM. The eSIM includes an electronic profile which will be downloaded to your device as part of activating the Services. The volume of data available for the operation of the Services will be made clear to you during the process of purchasing or topping up the Services. The Services will be available to you for the period specified at the time of purchase. When the mentioned period expires, any remaining Services will be lost, and no refund will be payable for those unused Services. Services under these Terms are provided on a pre-purchase basis only.
Together with the Services, we may also provide Security Features, a bundle of cybersecurity functionalities designed to enhance your online safety and user experience:
The Security Features are offered to complement the core Services and are subject to the conditions outlined in these Terms.
For the purpose of the Terms, “AxureSIM”, “we”, “us”, or “our” means AxureSIM Inc., a corporation organized under the laws of the State of Delaware, United States of America, under registration number 4419800, principal business address 330 N Wabash Ave, Chicago, IL 60611, United States of America.
For information about how we collect and process your personal data, please read our Privacy Policy.
You can sign up for Services on our Website or through the AxureSIM App.
To complete the registration, you must set up an Account by providing certain information (e.g., your name, email address, billing information, etc.). All information you provide must be complete, accurate, true to the facts, and kept up to date. Your Account is non-transferable.
You agree to accept responsibility and are solely responsible for any and all usage and activities that occur under your Account or password, including, but not limited to, use of the Account by any other person, whether or not authorized by you. You are responsible for maintaining the confidentiality of your Account and its password, and for restricting access to your Account by any other party. To protect your Account, keep your password confidential. Do not reuse your Account password with other third-party services or subscriptions. You agree to immediately notify us of any unauthorized use of your Account or password.
Registration requires agreeing to our Terms, Privacy Policy, and our Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions and Privacy Policy, which are an integral part of these Terms and are binding on every user of the Services.
We reserve the right to limit certain Data Plan availability to specific countries. You can explore, choose, and purchase Data Plans on our Website or through the AxureSIM App.
Before purchase of the Services, you must have an unlocked, eSIM-compatible device – an exemplary list of compatible devices is provided.
Upon purchase, users need to download the eSIM onto their device for the Data Plans to be configured according to their order. The downloaded eSIM remains on the device even after Data Plan expiration or credit depletion. While users have the option to remove the eSIM at any time, for the Services to be provided, the eSIM needs to be kept on the device until the Data Plan is depleted or expired.
To activate the Services, users must first download the eSIM and then activate the associated Data Plan. eSIM download and installation require a stable internet connection. Please be aware that you will be charged upon the purchase of a Data Plan or its automatic top-up, as defined below.
Data Plan’s automatic top-up feature ("Auto Top-Up") allows users to automatically replenish their purchased Data Plan, ensuring uninterrupted access to mobile data services while traveling. This means that you don’t need to purchase and activate a new Data Plan every time the current Data Plan expires. Auto Top-Up is activated only upon user request and can be disabled at any time through the AxureSIM App. By enabling Auto Top-Up, you agree to the following feature-specific terms:
The Ad Blocker and Web Protection features may be activated by default as soon as the associated Data Plan is activated on your device. These features can be disabled at any time. The Virtual Location feature is activated only on demand.
If the eSIM (i) has not been installed or (ii) has been installed on your device but the Data Plan is not activated, you may request a full refund.
If the eSIM has been installed and you have activated the Data Plan, it will be considered utilized, and a full refund cannot be guaranteed. However, AxureSIM may consider a full or partial refund for your unused data under the following conditions:
Please note that the decision to grant you a full or partial refund is at the discretion of AxureSIM, and AxureSIM does not provide any guarantee regarding the extent of your refund request.
AxureSIM reserves the right to refuse any form of refund under the following circumstances:
All refund requests should be made within 30 days of the Data Plan purchase date. Please note that each Data Plan has its own validity period, and once it expires, no refunds will be provided.
AxureSIM’s decision regarding refund will be made within 5 working days of the submission of your eligible request. The actual refund will be processed within a reasonable time frame but no later than 30 calendar days.
In the event of the implementation of any special campaign or referral program, additional conditions and different policies may apply. This could include stipulations that discourage misuse of the campaign or referral program. In case of any discrepancy between the terms, this refund policy shall prevail.
The Services to you will be provided by our Technology Partner - 1GLOBAL Operations (Netherlands) B.V., a company registered in the Netherlands, having its registered office at Proostwetering 41, 3543 AC, Utrecht, registration number 52715469, VAT number NL850565558B01 (“1GLOBAL”), unless you are based in Australia, France, Germany, Japan, Poland, Singapore, Spain, the United Kingdom, or the United States. In such cases, the Services will be provided by the 1GLOBAL group companies listed in the 'End User Country and Contracting Entity' section of the Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions.
The Services will initiate promptly upon the successful download of the eSIM and activation of the associated Data Plan.
The Services duration corresponds to the terms outlined in the purchased Data Plan.
The Services conclude either upon the complete consumption of the Data Plan or upon the expiration of the Data Plan's designated duration, whichever comes first.
Each session of data usage which you undertake will be rounded up to the nearest kilobyte.
The Services are provided on an "as is" and "as available" basis. We do not guarantee fault-free Services and make no warranties regarding network coverage, quality, or availability. We will make reasonable efforts to ensure continuous availability, contingent upon our and/or our Technology Partner's network capacity and connection availability.
In case of a fault, upon awareness or notification by you, we will make reasonable efforts to promptly correct the issue.
We reserve the right to select network operators and technology partners in the best interest of our business requirements. By using Services, you acknowledge that we may disclose and use your personal data for Services provision, subject to our Privacy Policy and our Technology Partner’s Privacy Policy.
AxureSIM’s Data Plans with open data capacity (the "Unlimited Plan") are designed for individual, day-to-day consumer use by AxureSIM users. This section outlines the fair use of such plans and the actions AxureSIM may take to maintain service quality, access to high-speed data, network stability, and fairness for all AxureSIM’s users ("Fair Usage Policy"):
When using the Services while roaming, different laws and regulations may apply, and we disclaim liability for non-compliance. Roaming may incur higher charges, depleting your Data Plan at an accelerated rate.
We may temporarily suspend the Services for upgrades, modifications, or maintenance, aiming to minimize disruption and provide advance notice, when possible, through Website or separate notice.
We reserve the right to suspend the Services without notice if:
To the extent required by applicable law, regulations, orders from government authorities, or to the extent necessary to protect us and other users, we may monitor and, if obliged, disclose information related to your Account data and/or Services used.
You agree to use the Services in accordance with these Terms and acknowledge your responsibility for all Services usage.
You are responsible for configuring your device to properly utilize the Services, adhering to regulations and instructions from us or the device supplier.
You must:
It is your responsibility to delete the eSIM from your device before passing it to another person. Any failure to do so allows the new user to access the remaining pre-activated or pre-purchased Services.
Adhere to reasonable security procedures and standards for the Services. We may communicate security issues and general information through our Website, AxureSIM App, or dedicated emails.
Inform us promptly if the device with activated Services is lost or stolen. You remain responsible for Services usage until notification. Email us at esim@axuretech.com for lost or stolen devices. We will take reasonable action to cancel Services on the lost or stolen device within 72 hours, subject to the